Last updated: May 1, 2025
Wellness Point Pharmacy respects your privacy and is committed to protecting personal information and personal health information handled through this website and our pharmacy services. This Privacy Policy explains, in plain language, how we collect, use, disclose, retain, and protect information.
This policy is intended to support our obligations under applicable Canadian and Ontario privacy laws, including privacy requirements that may apply to pharmacies and health information custodians. It is not a substitute for professional legal advice.
Information We May Collect
We may collect information that you provide directly to us, information created when you use our pharmacy services, and limited technical information from your use of this website. This may include:
- Contact details such as your name, phone number, email address, mailing address, and preferred method of communication.
- Prescription, refill, appointment, consultation, vaccine, medication review, or service request details that you choose to provide.
- Personal health information needed to provide pharmacy care, answer questions, assess service eligibility, or communicate with other health care providers when appropriate.
- Billing, insurance, drug plan, or payment-related information where needed to process pharmacy services.
- Website information such as browser type, device information, pages visited, approximate location, referring pages, and similar analytics or security logs.
How We Use Information
We use personal information only for reasonable pharmacy, website, safety, administrative, and legal purposes. These purposes may include:
- Providing pharmacy services, filling prescriptions, managing refill requests, booking appointments, and responding to inquiries.
- Confirming identity, service eligibility, contact information, and medication history where needed for safe pharmacy care.
- Communicating with patients, caregivers, prescribers, health care providers, insurers, drug plans, and public health or regulatory bodies where permitted or required.
- Improving our website, monitoring website performance, preventing misuse, and protecting the security of our systems.
- Meeting professional, legal, insurance, audit, recordkeeping, and regulatory obligations.
Consent
We collect, use, and disclose personal information with consent or as otherwise permitted or required by law. Consent may be express or implied depending on the circumstances and the sensitivity of the information. You may withdraw consent for certain uses or disclosures by contacting us, subject to legal, professional, contractual, and patient safety limits.
Personal Health Information
Pharmacy records can include sensitive personal health information. We limit collection, use, and disclosure of this information to what is reasonably necessary for pharmacy care and related purposes, unless a broader use or disclosure is authorized by you or permitted or required by law.
If you have an urgent medical concern, do not use this website as an emergency communication channel. Call 911, contact your prescriber, or speak directly with a pharmacist.
Disclosure of Information
We do not sell patient personal information. We may share information where appropriate with:
- Pharmacy staff, contractors, service providers, and technology vendors who help us operate the pharmacy or website.
- Prescribers, other health care providers, caregivers, insurers, drug plans, or government programs involved in your care or payment for services.
- Regulators, public health authorities, law enforcement, courts, or other parties when disclosure is permitted or required by law.
- Third-party booking, form, analytics, hosting, email, or security providers used to operate this website and related services.
Website Cookies And Analytics
Our website may use cookies, pixels, analytics, log files, or similar technologies to operate the site, remember preferences, understand how visitors use pages, measure performance, and protect against misuse. You can adjust cookie settings through your browser, although some website features may not work as intended.
Security And Retention
We use reasonable physical, administrative, and technical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, copying, modification, and disposal. No website, email system, or electronic transmission is completely secure, so please avoid sending highly sensitive information through unsecured channels.
We keep personal information only as long as reasonably necessary for pharmacy care, business administration, legal compliance, professional obligations, dispute resolution, and recordkeeping requirements. When information is no longer required, we take reasonable steps to securely destroy, delete, or de-identify it.
Your Choices And Rights
Subject to legal and professional limits, you may ask to access, correct, or update personal information we hold about you. You may also ask questions about our privacy practices or make a privacy complaint. We may need to verify your identity before responding to certain requests.
If you receive promotional electronic communications from us, you may withdraw consent or unsubscribe where required by applicable law. Service, safety, appointment, prescription, or transactional messages may still be sent where permitted.
Third-Party Links
This website may link to third-party websites, booking platforms, maps, social media pages, or health resources. Their privacy practices are not controlled by Wellness Point Pharmacy. Please review the privacy notices of any third-party service before providing information.
Contact Us
If you have questions about this Privacy Policy, want to request access or correction, or wish to raise a privacy concern, please contact Wellness Point Pharmacy:
- Address: 115 Dufay Road, Brampton, ON L7A 0B5
- Phone: (905) 843-7155
- Email: info@wellnesspoint.ca
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or privacy practices. The updated version will be posted on this page with a revised last updated date.
